Thursday, July 30, 2009 10:23 PM
whenever there's a place that require good service, i wasn't sure if that includes hiring people from asia countries. sorry i didn't mean to discriminate or anything here, but i think maybe there's a language barrier that makes it diffcult to communicate between the staff & customer.
went to cp's macdonald to buy my favorite mcspicy meal, and was being served by this chinese national female staff. at first i ordered the usual, then she gave me the change back after i handed her a $50 note. within seconds i looked at the ad again, and decided to switch to upsize (to get the seaweed shaker fries), though i didn't in the first place. i understand AND will gladly stick to my original order, if you were already in the process of preparing. however it was YOUR ATTITUDE that irked me the most. in this service line, i don't expect a VERY RUDE reply from you... when i did not speak in a loud tone in the first place. this was what you said:
me: excuse me, may i switch to the upsize one?
female staff: i thought you say you don't want to upsize? (translated from how she spoke in mandarin)
my goodness. so this was how you treat the customers. a small matter you guys may think, but when she kept re-confirming with me (if i still want to upsize), i did not even bother to look at her... and just kept on shaking my head.
with this kind of service, who needs it? do some reflection man.
